Case Management

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Our Case Management Solutions efficiently create and move cases along their life-cycle, judiciously combining automated activities with human interventions.

Where our solutions differ from the rest is in their ability to provide more control, insight, and concierge-like service to users and managers to help resolve cases efficiently. Real-time access to vital information in easy-to-use formats allows intelligent decision-making.

Distinguishing features of our Case Management Solutions include:

Predicting the best path to take in the processing of a case
Integrating analytics with case management
Integrate document management with case records
Comprehensive workflow solutions

Transforming Legacy Applications

How do we transform current IT technology into highly responsive, integrated and cost-effective systems that are aligned with our business?

Many agile organizations have migrated their core IT systems to faster, less expensive, and more current technology. Has your organization done this? Relentless advances in technology over the last decade have provided organizations multiple ways to re-think IT strategies including social interactions. Having been at the forefront of legacy migrations of very complex systems, we have applied the lessons learned into a structured framework based on RUP and Agile methodologies. We are ready to work with your organization in identifying the best strategies for rapid technology migration using proven processes that positively impact your bottomline.

Document Management Solutions

How can faxes, emails, and documents that users receive/send drive the workflow of Protech’s Case Management Solutions?

Integrating case management processes and other enterprise systems with document management streamlines workflow and visibly improves efficiency, without the need to use disparate systems. Our process facilitates the smooth transition from paper to electronic reports and provides integrated access to these documents. Our unified workflow processes and customized integration services ensure that users have a single point of access to information throughout the workflow life-cycle.

Payment Processing Systems

My organization processes payments but current processes are cumbersome. How can we implement a secure, comprehensive, single sign-on application to more efficiently process payments?

Utilizing advanced technologies, our payment processing solutions address the requirements of small and large financial ecosystems, including paper-based and online payments. Additionally, our solutions are integrated with content management and image processing plug-ins to holistically address the requirements of complex enterprise workflows. Designed to be an integrated single sign-in application that plugs into larger Core Enterprise solutions including JEE and .NET architectures, our payment processing systems are used to process several million dollars of payments every year, while exchanging data securely with mainframe and web systems.