Honoring Tribal Child Support Programs During Native American Heritage Month
November marks Native American Heritage Month—a time to honor the histories, cultures, and invaluable contributions of Indigenous peoples across the United States. At Protech, we celebrate this month with gratitude and admiration for the Tribal Nations we serve and the enduring strength and innovation of Native communities. On
Quick Wins, Big Results: A Smarter Path to Modernization
Fall is a season of quiet change. The trees shift color one leaf at a time. The air turns a little crisper each morning. Transformation doesn’t arrive overnight — it builds in small, steady steps. So much of government modernization works the same way. Last week at the NCSEA Virtual Vendor Showcase, we shared this […]
Protech’s 30 Years: Federal Certification Success
At a recent presentation by the National Council of Child Support Directors (NCCSD) Systems and Data Committee and the Office of Child Support Services (OCSS), a nationwide map was shared showing where states stand in their child support system modernization journeys. Each state is charting its own path—some are refactoring or
Designing AI with Humanity at Heart: Lessons from WICSEC 2025
At WICSEC 2025, we had the privilege of leading the session alongside Mike Leach (Leach Consulting Group), Greg Tipping (TipCo), Katie Morgan (Protech Solutions), and Nisha Garimalla (Protech Solutions). Bringing together consulting, technology, policy, and design gave us a conversation that balanced practicality with vision. We
Celebrating 30 Years of Innovation and 10 Years of Success with SC PACSS
This year, Protech Solutions is honored to celebrate two major milestones: our 30th anniversary as a company and the 10-year anniversary of the South Carolina Palmetto Automated Child Support System (PACSS). Together, these achievements reflect not only our commitment to innovation but also the dedication of our people and our s
Rebuilding Connections: How Smart Reentry Tools Are Supporting Family Reunification
When someone walks out of a prison gate, the journey home has only just begun. Reconnecting with family, building trust, and finding a safe place to live aren’t just nice-to-haves—they’re essential for a successful reentry. But far too often, the path is anything but smooth. One of the biggest challenges? Finding housing i
Cybersecurity for GovTech Leaders: What You Need to Know
Cyberattacks are no longer a question of if, but when. That’s why government agencies must build cybersecurity into their DNA, ensuring systems don’t just react to threats but anticipate and neutralize them before they cause damage. To help you stay ahead, we spoke with cybersecurity experts Jack Olechowski and Madhu Unnikri
Innovation in Action: The NJKiDS Design Thinking Lab
We were so excited to host our first ever NJKiDS Innovation Lab a few weeks ago, when we brought together child support professionals, policymakers, and tech leaders to reimagine the future of case management. Energy and collaboration filled the room as participants worked together to generate ideas and solve challenges! A
Powering GovTech AI with Citizen Insights
Why Does Citizen-Generated Data Matter? Imagine this: Instead of relying solely on data from government databases or third-party sources, you get direct input from the people who are actually affected. That’s the magic of citizen-generated data—it reflects real-world experiences. This is especially critical in areas like pub