The CSE Customer Portal bridges the conflicting information that can exist between caseworkers, custodial, and non-custodial parents, which improves the service delivery capability of the CSE agency. The rich collaborative features bring the agency closer to the community it serves.The portal provides a range of features through which the agency can:

• Receive online applications for services
• Provide collaborative tools—live help, messaging, and forums
• Enable CPs/ NCPs to estimate support obligations online
• Enable CPs to setup direct deposit for remittances
• Provide financial details and history on cases to CPs/NCPs
• Gather anonymous tips and information to assist in locating NCPs
• Schedule and manage appointments with CPs/NCPs
• Gather updated personal information online from CPs/NCPs